Privacy Policy

1. Introduction

Sydney Disability Support is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including through our website and referral processes.

2. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, address, phone number, email address.
• Demographic Information: Age, gender, date of birth.
• Health Information: Medical history, disability status, and other relevant health information necessary for providing support services.
• Service-Related Information: Details about the support services you require and any preferences or special needs.

3. How We Collect Information

We collect information in the following ways:

• Directly from You: When you fill out forms, contact us, or provide information directly to our team.
• Automatically: Through your use of our website, via cookies and other tracking technologies.
• From Third Parties: From other service providers, support coordinators, or agencies with your consent.

4. Use of Information

We use your personal information to:

• Provide Services: To assess your needs, create a tailored support plan, and deliver the agreed-upon services.
• Communication: To contact you regarding your referral, services, and any updates or changes.
• Improvement: To enhance our services and website functionality.
• Compliance: To comply with legal and regulatory requirements.

5. Disclosure of Information

We may share your information with:

• Service Providers: Third-party providers involved in delivering services to you, with your consent.
• Regulatory Bodies: As required to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Despite these measures, no system can guarantee complete security, and we cannot ensure or warrant the security of your information.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Objection: Object to the processing of your personal information under certain circumstances.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the contact details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sydney Disability Support
shop 9-12 138 Queen Street, Campbelltown NSW 2560
info@sydneydisabilitysupport.com
02 81195878

By using our services and providing your personal information, you consent to the terms outlined in this Privacy Policy.